10Feb

Customer Support Officer

Candidate Key Performance Outputs

  • Understanding customer needs and connecting them to the right solutions.
  • Building and maintaining strong relationships with new and existing customers.
  • Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
  • Assist customers by preparing quotations for current and future orders.
  • Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
  • Ensure all our products are always well stocked and merchandised to the highest standard.
  • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.

 

Candidate Requirements/Experience

  • Grade 12
  • Working experience
  • Experience in a similar role focused on looking after customers.
  • Well-spoken with an excellent telephone manner.
  • Fluent in spoken and written English.
  • Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

06Feb

Call Centre Agent

Candidate Key Performance Outputs

  • Contact potential customers through outbound calls to offer our range of Cell phone contracts.
  • Meet or exceed monthly sales targets and contribute to the overall success of the sales team.
  • Maintain accurate records of customer interactions and sales activities using our CRM software.
  • Provide exceptional customer service by building rapport, understanding client needs, and offering tailored solutions.

 

Candidate Requirements/Experience

  • Grade 12
  • Post Matric Qualification
  • Results-oriented mindset with a track record of meeting and exceeding sales targets.
  • Ability to work in a fast-paced call centre environment.
  • Proficiency in using CRM software and basic computer skills.
  • Strong interpersonal skills and a customer-centric approach.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

31Jan

Call Centre Agent

Candidate Key Performance Outputs

  • Contact potential customers through outbound calls to offer our range of Cell phone contracts.
  • Meet or exceed monthly sales targets and contribute to the overall success of the sales team.
  • Maintain accurate records of customer interactions and sales activities using our CRM software.
  • Provide exceptional customer service by building rapport, understanding client needs, and offering tailored solutions.

 

Candidate Requirements/Experience

  • Grade 12
  • Post Matric Qualification
  • Results-oriented mindset with a track record of meeting and exceeding sales targets.
  • Ability to work in a fast-paced call centre environment.
  • Proficiency in using CRM software and basic computer skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

17Jan

Call Centre Agent – Inbound

Candidate Key Performance Outputs

– Handle inbound calls from clients regarding financial products, policies, claims, and services.
– Provide accurate information and solutions to client queries in a friendly and professional manner.
– Assist clients with policy updates, claim submissions, and product information.
– Escalate complex queries to the relevant departments or specialists.
– Maintain a high level of product knowledge to assist clients effectively.
– Log client interactions and outcomes in the customer management system.
– Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.

 

Candidate Requirements/Experience

– Matric/Grade 12 certificate.
– Previous experience in a Call Centre environment, preferably within financial services or insurance.
– Strong verbal and written communication skills in English.
– Excellent listening and problem-solving abilities.
– Ability to handle high call volumes while maintaining professionalism and patience.
– Computer literacy with knowledge of CRM systems and Microsoft Office.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

09Jan

Call Centre Agent

Candidate Key Performance Outputs

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

 

Candidate Requirements/Experience

Grade 12.
Webchat/ Webtracker experience
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience.
Strong problem-solving skills and the ability to think quickly and logically.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours
Team player with strong interpersonal skills.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

17Dec

Customer Service Agent

Candidate Key Performance Outputs
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

 

Candidate Requirements/Experience

Grade 12.
Post Matric Qualification
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience.
Strong problem-solving skills and the ability to think quickly and logically.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours
Team player with strong interpersonal skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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