13Apr

Call Center Agent

Candidate Key Performance Outputs

  • Book appointments for specialists with leads who have expressed interest in our services.
  • Follow up with clients to confirm appointments and provide necessary information.
  • Maintain a positive customer experience through effective communication.
  • Handle inbound and outbound calls professionally.
  • Achieve targets and earn performance-based incentives.

 

Candidate Requirements/Experience

  • Matric
  • Post Matric Qualification
  • Excellent verbal communication and phone etiquette.
  • Experience in handling inbound and outbound calls.
  • Ability to work with client lists and manage booking processes.
  • Goal-oriented and motivated to meet and exceed targets.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

10Apr

Call Centre Agent (Inbound )

Candidate Key Performance Outputs

  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections
  • Work towards reaching target

 

Candidate Requirements/Experience

  • Matric
  • 2 years’ experience within banking / financial services customer care / inbound call centre
  • BCOM – Banking / Finance / Accounting / Auditing / Investments / Economics
  • Clear credit record
  • Clear criminal record
  • Basic and incentive

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

10Apr

Customer Support Officer

Candidate Key Performance Outputs

  • Answer and direct incoming calls within three rings.
  • Accurately relay messages and ensure smooth communication.
  • Record and process customer claims, ensuring proper documentation.
  • Investigate claims with internal teams to validate and finalize.
  • Communicate claim status updates to customers.
  • Maintain up-to-date asset registers and conduct periodic audits.
  • Manage consignment stock and maintain accurate records.

 

Candidate Requirements/Experience

  • National Senior Certificate (Matric) is required.
  • Additional certification in Microsoft Office (Excel) is advantageous.
  • Minimum 3 years of administrative experience, with exposure to: Customer support, Switchboard operations
  • Strong administrative and organizational skills.
  • Attention to detail and accuracy in all tasks.
  • Clear communication skills, both verbal and written.
  • Excellent interpersonal skills and customer service orientation.
  • Ability to problem-solve and handle inquiries efficiently.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

31Mar

Inbound Call Centre Agent

Candidate Key Performance Outputs

– Handle inbound calls from clients regarding financial products, policies, claims, and services.
– Provide accurate information and solutions to client queries in a friendly and professional manner.
– Assist clients with policy updates, claim submissions, and product information.
– Escalate complex queries to the relevant departments or specialists.
– Maintain a high level of product knowledge to assist clients effectively.
– Log client interactions and outcomes in the customer management system.
– Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.

 

Candidate Requirements/Experience

– Matric/Grade 12 certificate.
– Previous experience in a Call Centre environment, preferably within financial services or insurance.
– Strong verbal and written communication skills in English.
– Excellent listening and problem-solving abilities.
– Ability to handle high call volumes while maintaining professionalism and patience.
– Computer literacy with knowledge of CRM systems and Microsoft Office.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

08Feb

Call Centre Agents (X3 Posts)

Candidate Key Performance Outputs

  • Answer incoming calls courteously within SLA
  • Manage all cases professionally and efficiently within the correct time frames
  • Provide personalized customer service by responding to the needs of the client
  • Ensure that all calls are captured on the relevant system
  • Identify and escalate issues to supervisor
  • Call avoidance from other call Centre agents
  • Must be able to work shifts and overtime when required

 

Candidate Requirements/Experience

  • Grade 12
  • 2years working experience
  • Verbal and written communication skills
  • Phone skills
  • Listening skills
  • People skills Customer focus
  • Attention to detail
  • Pressure Tolerance
  • Customer Service

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

26Jan

Customer Support Officer

Candidate Key Performance Outputs

  • Understanding customer needs and connecting them to the right solutions.
  • Building and maintaining strong relationships with new and existing customers.
  • Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
  • Assist customers by preparing quotations for current and future orders.
  • Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
  • Ensure all our products are always well stocked and merchandised to the highest standard.
  • Processing of customer payments at Point of Sale and taking accountability for cash desk when required.

 

Candidate Requirements/Experience

  • Grade 12
  • Working experience
  • Experience in a similar role focused on looking after customers.
  • Well-spoken with an excellent telephone manner.
  • Fluent in spoken and written English.
  • Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

08Jan

Call Centre Support Agent

Candidate Key Performance Outputs

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

 

Candidate Requirements/Experience

Grade 12.
Webchat/ Webtracker experience
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience.
Strong problem-solving skills and the ability to think quickly and logically.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours
Team player with strong interpersonal skills.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

08Jan

Outbound Sales Agent

Candidate Key Performance Outputs

  • Conduct outbound calls to potential clients.
  • Present and sell insurance products with confidence and professionalism.
  • Foster and maintain client relationships.
  • Meet and exceed sales targets consistently.
  • Deliver outstanding customer service and support.

 

Candidate Requirements/Experience

  • Must have a Matric Certificate.
  • Valid South African ID.
  • A positive attitude and a strong drive for success.
  • Previous experience in sales is a advantage.
  • Excellent communication and interpersonal skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

30Dec

Call Centre Admin Clerk

Candidate Key Performance Outputs

  • Facilitate day-to-day administrative request received from the external call centre.
  • Communicate information to external call centres or external clients in a professional and timely manner.
  • Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
  • Facilitate and schedule debit order deductions and changes
  • Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
  • Provide voice recordings and feedback to complaints department where complaints are being lodged.
  • Distribute non-payments and provisional lapse data to call centres on a monthly basis.
  • Provide quotations as well as policy information on clients as per requests received.
  • Resolve department day to day issues with clients, colleagues and 3rd parties.
  • Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.
  • Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.
  • Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
  • Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

 

Candidate Requirements/Experience

  • Grade 12
  • 1-2 Years relevant experience
  • Call Centre background will be an added advantage.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

30Dec

Call Centre Agent

Candidate Key Performance Outputs

  • Contact potential customers through outbound calls to offer our range of Cell phone contracts.
  • Meet or exceed monthly sales targets and contribute to the overall success of the sales team.
  • Maintain accurate records of customer interactions and sales activities using our CRM software.
  • Provide exceptional customer service by building rapport, understanding client needs, and offering tailored solutions.

 

Candidate Requirements/Experience

  • Grade 12
  • Post Matric Qualification
  • Results-oriented mindset with a track record of meeting and exceeding sales targets.
  • Ability to work in a fast-paced call centre environment.
  • Proficiency in using CRM software and basic computer skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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