05Aug

Customer Services Agent

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Candidate Key Performance Outputs

  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organisation. \
  • Operate customer related information systems to maintain and secure records.

 

Candidate Requirements/Experience

  • Minimum requirement Grade 12
  • Minimum of 6-12 months Call Centre experience
  • Computer literacy
  • Proficient in MS Word, Email and good typing speed
  • Neutral accent with excellent verbal and written English communication skills Competencies:
  • Customer orientation
  • Results Driven

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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29Jul

Call Centre Support Officer

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Candidate Key Performance Outputs

• Contact inbound leads.
• Meet and exceed steep targets in a high-performance environment.
• Stay on top of his/her game by having expert knowledge of all products and services.
• Share information such as brochures, links to application forms and any other information a client may request without giving advice.
• Work efficiently and with urgency.
• Maintain accurate records of all customer interactions and follow-ups.
• Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
• Collaborate with internal teams to improve the sales process and customer experience.
• Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
• Responsible for driving client satisfaction.

Candidate Requirements/Experience

  • Matric certificate
  • Accredited to give medical aid advice (e.g., FAIS & RE certification) will be an advantage.
  • Proven call center experience in financial services.
  • Strong track record of meeting and exceeding call center targets.
  • Exceptional communication skills.
  • Proficiency in Microsoft Office packages (Word, Excel, PowerPoint, Outlook and MS Teams)

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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23Jul

Sales Agent

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Candidate Key Performance Outputs

•    Management of calls in a professional and efficient manner 
•    Conduct follow-ups on calls where necessary 
•    Convince the client to make the sale  
•    Explanation of credit life insurance principles 
•    Handling all information on basis of trust 
•    Dealing with clients and processes in line with company procedures 
•    Optimal use of the “Call Centre” computer system 
•    Completion of the appropriate forms 
•    Ensure confidentiality of database information 
 

Candidate Requirements/Experience

•    Grade 12 / Matric  
•    RE5 qualification (Advantageous) 
•    FAIS qualifications (Advantageous)  
•    Computer literacy:  MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly 
•    Excellent communication skills
•    Minimum of 1-year experience working in a call centre environment (sales experience advantageous) 

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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23Jul

Inbound Call Centre Agent

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Candidate Key Performance Outputs

– Handle inbound calls from clients regarding financial products, policies, claims, and services.
– Provide accurate information and solutions to client queries in a friendly and professional manner.
– Assist clients with policy updates, claim submissions, and product information.
– Escalate complex queries to the relevant departments or specialists.
– Maintain a high level of product knowledge to assist clients effectively.
– Log client interactions and outcomes in the customer management system.
– Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.

 

Candidate Requirements/Experience

– Matric/Grade 12 certificate.
– Previous experience in a Call Centre environment, preferably within financial services or insurance.
– Strong verbal and written communication skills in English.
– Excellent listening and problem-solving abilities.
– Ability to handle high call volumes while maintaining professionalism and patience.
– Computer literacy with knowledge of CRM systems and Microsoft Office.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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15Jun

Call Centre Agent

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Candidate Key Performance Outputs

  • Contact potential customers through outbound calls to offer our range of Cell phone contracts.
  • Meet or exceed monthly sales targets and contribute to the overall success of the sales team.
  • Maintain accurate records of customer interactions and sales activities using our CRM software.
  • Provide exceptional customer service by building rapport, understanding client needs, and offering tailored solutions.

 

Candidate Requirements/Experience

  • Grade 12
  • Post Matric Qualification
  • Results-oriented mindset with a track record of meeting and exceeding sales targets.
  • Ability to work in a fast-paced call centre environment.
  • Proficiency in using CRM software and basic computer skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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11May

Call Centre Admin Clerk

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Candidate Key Performance Outputs

  • Facilitate day-to-day administrative request received from the external call centre.
  • Communicate information to external call centres or external clients in a professional and timely manner.
  • Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
  • Facilitate and schedule debit order deductions and changes
  • Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
  • Provide voice recordings and feedback to complaints department where complaints are being lodged.
  • Distribute non-payments and provisional lapse data to call centres on a monthly basis.
  • Provide quotations as well as policy information on clients as per requests received.
  • Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
  • Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

 

Candidate Requirements/Experience

  • Grade 12
  • 1-2 Years relevant experience (Long term insurance experience will be an advantage)
  • Call Centre background will be an added advantage.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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30Apr

Call Centre Agent (Insurance )

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Candidate Key Performance Outputs

  • Outbound insurance sales calls to prospective customers strictly according to the insurance script
  • Offering insurance products to leads/referrals telephonically using a Script
  • Proactively contribute to the customer experience, campaign performance and drive targets
  • Achieve own sales targets and objectives
  • Be a productive team player, who is efficient, works structured and focused
  • Adherence to Quality and Compliance processes/benchmarks to minimize business/conduct risk
  • Adapt and change to fit in with changing business operational requirements
  • To act professionally to ensure the interests of both the customer and Lewis are protected
  • Accurately record and maintain information regarding products sold, follow product/system procedures
  • Keep abreast of developments and trends in the financial services industry – self-learning
  • Commitment to learning, training, product knowledge, and call Centre operation/system requirements

 

Candidate Requirements/Experience

  • Minimum Grade 12 or a relevant NQF 4 qualification required,
  • Recognized Sales / Marketing / Insurance Diploma/Degree preferred,
  • FAIS Regulatory Exam (RE). RE5 for Representatives -preferred
  • FAIS Fit and Proper on appointment

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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22Dec

School Support Consultant

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Candidate Key Performance Outputs

  • Acquires and capturing student’s details for the database.
  • Captures student’s details on the database.
  • Books consultations for the Student Advisors (Distance)
  • Discusses the course(s) in detail.
  • Manages the Lead to Application conversion rate as set out by the HSR.
  • Responds to prospect / student queries and concerns.
  • Advises students of the application and registration closing date.
  • Completes confirmation calls / reschedule appointments.
  • Completes SIMS records to track activity.

 

Candidate Requirements/Experience

  • Matric essential,
  • Relevant tertiary qualification.
  • Minimum of 1-2 years Sales/ Admin/Marketing/Customer experience

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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