Customer Support Officer

Candidate Key Performance Outputs

• Understanding customer needs and connecting them to the right solutions.
• Building and maintaining strong relationships with new and existing customers.
• Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
• Assist customers by preparing quotations for current and future orders.
• Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
• Ensure all our products are always well stocked and merchandised to the highest standard.
• Processing of customer payments at Point of Sale and taking accountability for cash desk when required.

Candidate Requirements/Experience

• Grade 12
• Working experience
• Experience in a similar role focused on looking after customers.
• Well-spoken with an excellent telephone manner.
• Fluent in spoken and written English.
• Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.