Candidate Key Performance Outputs
• Management of calls in a professional and efficient manner
• Conduct follow-ups on calls where necessary
• Convince the client to make the sale
• Explanation of credit life insurance principles
• Handling all information on basis of trust
• Dealing with clients and processes in line with company procedures
• Optimal use of the “Call Centre” computer system
• Completion of the appropriate forms
• Ensure confidentiality of database information
Candidate Requirements/Experience
• Grade 12 / Matric
• RE5 qualification (Advantageous)
• FAIS qualifications (Advantageous)
• Computer literacy: MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly
• Excellent communication skills
• Minimum of 1-year experience working in a call centre environment (sales experience advantageous)
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
Job Features
| Job Category | Customer Service/ Call Centre |