Full Time
Randburg
Posted 2 months ago
Candidate Key Performance Outputs
- Provide efficient, friendly and professional telephone services in patient care.
- Assist patients in accurately completing appropriate forms, and document all information in accordance to internal policies and procedures.
- Responsible for all processes related to the reception-patient journey, e.g. booking, arrival and payment of patient on the relevant system.
- Direct all customers to the appropriate location, services and Professional.
- Ensure patient confidentiality at all times according to POPIA.
- Ensure that the reception area is always neat and tidy.
- Refer all emergency cases to the nurse’s station according to protocol.
- Assist patients with basic account queries and escalate as necessary.
- Execute and adhere to daily cash-up and banking processes.
Candidate Requirements/Experience
- Minimum qualification: Grade 12.
- Previous experience in a customer focused service environment, e.g. reception, will be advantageous.
- Computer proficient.
- GoodX system experience will be advantageous.
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
Job Features
Job Category | Admin and Office |