Full Time
Durban
Posted 4 months ago
Candidate Key Performance Outputs
- To attend hotel events, daily shift briefings and training to improve professional skills.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of at all times.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience.
- To develop a close and harmonious working relationship with all hotel departments,
Candidate Requirements/Experience
- Grade 12
- Hospitality Qualification
- Telephone Etiquette
- Problem Solving
- Customer Service
- Excellent Communication Skills
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
Job Features
| Job Category | Admin and Office |