Hotel Frontline Administrator

Candidate Key Performance Outputs

• Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the hotel standards.
• Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard
• Handling guest queries and complaints
• Daily update of the day sheet during the day
• Check and respond to all emails pertaining to reception enquiries, and forward enquiries relating to other departments to the relevant HOD
• Complete courtesy calls
• Complete daily checklists

Candidate Requirements/Experience

• Grade 12
• A formal qualification
• Computer literate including Opera / Opera Cloud
• At least 2 years’ experience in a 4 or 5* Hotel

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.