Hotel Frontdesk Receptionist

Candidate Key Performance Outputs

• Act as the face of the hotel, welcoming and assisting guests at the front desk.
• Oversee booking systems and ensure all information is accurate and up-to-date.
• Respond promptly to guest inquiries, resolve issues efficiently, and maintain guest satisfaction.
• Maintain an organized front desk by filing documentation and handling correspondence.
• Assist in training new reception staff as needed and promote a collaborative work environment.

Candidate Requirements/Experience

• Grade 12 or equivalent
• Bachelor’s degree in Hospitality or related field preferred
• Computer proficiency Familiarity with hotel management software and MS Office.
• Multilingual skills Ability to communicate in multiple languages is advantageous.
• Exceptional communication skills Strong verbal and written communication skills.
• Customer-focused mindset Passionate about providing exceptional service to guests.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.