Customer Support Officer

Candidate Key Performance Outputs

• Answer and direct incoming calls within three rings.
• Accurately relay messages and ensure smooth communication.
• Record and process customer claims, ensuring proper documentation.
• Investigate claims with internal teams to validate and finalize.
• Communicate claim status updates to customers.
• Maintain up-to-date asset registers and conduct periodic audits.
• Manage consignment stock and maintain accurate records.

Candidate Requirements/Experience

• National Senior Certificate (Matric) is required.
• Additional certification in Microsoft Office (Excel) is advantageous.
• Minimum 3 years of administrative experience, with exposure to: Customer support, Switchboard operations
• Strong administrative and organizational skills.
• Attention to detail and accuracy in all tasks.
• Clear communication skills, both verbal and written.
• Excellent interpersonal skills and customer service orientation.
• Ability to problem-solve and handle inquiries efficiently.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.