Bookings Clerk

Candidate Key Performance Outputs

• Keeping track of travel and costs arrangements
• Correspondence with the travel agent, employees, and Head of Teams
• Ensuring that travel request forms and approvals are maintained and filed
• Interacting with clients and employees to determine their travel requirements, preferences, and budget constraints
• Advising clients and all employees on travel regulations, visa requirements, and insurance options
• Handling various administrative tasks, including preparing and maintaining travel records, purchase orders, invoices, and booking confirmations
• Developing and maintaining relationships with travel suppliers, such as airlines, hotels, and service providers
• Staying updated on industry trends, new travel destinations, and special offers to provide employees and the Office Manager with the most relevant and value-added advice
• Assisting employees with travel emergencies, changes, cancellations, and rebooking as required

Candidate Requirements/Experience

• Matric, relevant qualification in travel and tourism advantageous
• Minimum of 2-3 years of experience as a travel agent or coordinator
• Strong knowledge of domestic and international travel destinations
• Experience in online travel booking platforms, reservation systems, and ticketing procedures
• Multitasking, prioritizing and manage time effectively
• Attention to detail to ensure accuracy in bookings, itineraries, and travel documents
• Problem-solving skills to address travel-related issues and conflicts promptly
• Visa appointments and paperwork experience to a certain extent
• Microsoft Office Suite i.e. word, excel, PowerPoint and Visio – intermediate to advanced level of proficiency

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.