Candidate Key Performance Outputs
- Book in all customer enquiries and quote requests on the enquiry log sheet, ensuring accurate processing at all times.
- Always finalise enquiries as quickly as possible and expedite them where necessary, keeping customers updated on progress.
- Obtain the best prices and availability from suppliers and ensure that customers’ orders are processed accurately with the correct items.
- Follow up daily on delivery times and dates for all outstanding orders and prepare a weekly backorder report.
- Process quotes in Pastel, follow up on outstanding quotes, and send them to customers promptly.
- Maintain a strong relationship with transporters and logistics companies, ensuring timely deliveries.
- Answer the phone in a friendly, courteous manner, always maintaining a helpful attitude.
- Ensure shipping documentation is prepared accurately and that photos of each shipment are correct before leaving the company floor.
- Keep log sheets updated accurately at all times and familiarise yourself with the physical items ordered and supplied.
- Resolve customer queries promptly and ensure compliance with industrial relations procedures and company policies.
Candidate Requirements/Experience
- Matric
- A minimum of 3 years’ experience in a procurement clerk role or a related field is required.
- Experience working on Sage Pastel 19.4.4.
- Vehicle and valid Driver’s License.
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.