Customer Services Agent

Candidate Key Performance Outputs

• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation. \
• Operate customer related information systems to maintain and secure records.

Candidate Requirements/Experience

• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience
• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills Competencies:
• Customer orientation
• Results Driven

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.