Call Centre Agents (X3 Posts)

Candidate Key Performance Outputs

• Answer incoming calls courteously within SLA
• Manage all cases professionally and efficiently within the correct time frames
• Provide personalized customer service by responding to the needs of the client
• Ensure that all calls are captured on the relevant system
• Identify and escalate issues to supervisor
• Call avoidance from other call Centre agents
• Must be able to work shifts and overtime when required

Candidate Requirements/Experience

• Grade 12
• 2years working experience
• Verbal and written communication skills
• Phone skills
• Listening skills
• People skills Customer focus
• Attention to detail
• Pressure Tolerance
• Customer Service

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.