Inbound Call Centre Agent

Candidate Key Performance Outputs

– Handle inbound calls from clients regarding financial products, policies, claims, and services.
– Provide accurate information and solutions to client queries in a friendly and professional manner.
– Assist clients with policy updates, claim submissions, and product information.
– Escalate complex queries to the relevant departments or specialists.
– Maintain a high level of product knowledge to assist clients effectively.
– Log client interactions and outcomes in the customer management system.
– Uphold Liberty’s standards of customer service and ensure each interaction is handled with care and efficiency.

Candidate Requirements/Experience

– Matric/Grade 12 certificate.
– Previous experience in a Call Centre environment, preferably within financial services or insurance.
– Strong verbal and written communication skills in English.
– Excellent listening and problem-solving abilities.
– Ability to handle high call volumes while maintaining professionalism and patience.
– Computer literacy with knowledge of CRM systems and Microsoft Office.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.