Candidate Key Performance Outputs
Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
Conduct initial testing and adjustments to optimize performance and ensure safe operation.
Carry out repairs and replace faulty components to restore full functionality.
Provide on-site and remote technical support to clients, addressing immediate operational concerns.
Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
Establish strong relationships with clients by delivering excellent service and clear communication.
Train client personnel on equipment operation, maintenance best practices, and safety protocols.
Respond to service calls promptly and manage customer expectations effectively.
Maintain detailed records of maintenance and service activities, parts used, and time spent on each service call.
Provide comprehensive service reports, detailing issues encountered, work completed, and recommendations for future actions.
Candidate Requirements/Experience
Diploma or A+ and N+ IT qualifications or similar qualifications.
2+ years of experience in field service dealing with IT software and hardware support.
Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
Job Features
| Job Category | IT/ Computer |