26Oct

IT Support Technician

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Candidate Key Performance Outputs
Assist with the trouble shooting and implementation of Software and hardware
Diagnose and provide support on end user issues, including repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
Provide support to help end users access network resources from work and home.
Work with staff to coordinate routine hardware maintenance, upgrades of software.
Installation and setup of server operating systems
Installing and setting up of VPN clients
Installation of Office 365, pastel and Endpoint antivirus
Liaise with third-party support and PC equipment vendors support teams

 

Candidate Requirements/Experience

Excellent diagnostic and problem-solving skills
Proven experience as IT Technician or relevant position
Excellent communication ability
Organizational and time-management skills
In depth understanding of diverse computer systems and networks
A+ and N+ Certification, required

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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20Oct

ITC Service Technician

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Candidate Key Performance Outputs

Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
Conduct initial testing and adjustments to optimize performance and ensure safe operation.
Carry out repairs and replace faulty components to restore full functionality.
Provide on-site and remote technical support to clients, addressing immediate operational concerns.
Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
Establish strong relationships with clients by delivering excellent service and clear communication.
Train client personnel on equipment operation, maintenance best practices, and safety protocols.
Respond to service calls promptly and manage customer expectations effectively.
Maintain detailed records of maintenance and service activities, parts used, and time spent on each service call.
Provide comprehensive service reports, detailing issues encountered, work completed, and recommendations for future actions.

 

Candidate Requirements/Experience

Diploma or A+ and N+ IT qualifications or similar qualifications.
2+ years of experience in field service dealing with IT software and hardware support.
Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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20Oct

IT Helpdesk Support Consultant

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Candidate Key Performance Outputs

  • Responding to user inquiries via phone, email or chat
  • Troubleshooting, setting up new user accounts and management of passwords
  • Knowledge of various software systems/programs
  • General It software and hardware support

 

Candidate Requirements/Experience

  • Grade 12
  • 2- 5 Years relevant experiences – Software Support
  • IT Qualification 
  • Excellent Communication skills
  • Deadline Driven

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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11Oct

Helpdesk Support

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Candidate Key Performance Outputs

  • Provide technical support to customers, field engineers, and technicians
  • Diagnose, troubleshoot, and resolve hardware and software issues Install, configure, and maintain Windows systems, networks, and VOIP systems
  • Manage and maintain firewalls, cloud & on-site backups, and camera systems
  • Document solutions, errors, and IT procedures to improve efficiency
  • Prioritize and resolve support requests while delivering exceptional customer service
  • Maintain and update IT documentation to aid future troubleshooting
  • Assist with automation projects and digital transformation initiatives

 

Candidate Requirements/Experience

  • 3-5 years of IT support experience (on-site & remote)
  • Relevant IT certifications (A+, N+, Security+ preferred)
  • Strong knowledge of Microsoft 365 products
  • Experience in a service/help desk environment

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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05Oct

Junior Helpdesk Technician

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Candidate Key Performance Outputs

  • Provide service and customer support remotely
  • Diagnose errors or technical problems and determine proper solutions
  • Offering technical assistance on configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.

 

Candidate Requirements/Experience

  • Grade 12
  • IT Qualification
  • Possess one years or more experience working in information technology environment
  • Strong ability to work without direct supervision, applying independent judgment in analyzing and resolving customers’ problems
  • Strong knowledge and understanding of basic networking concepts, computer systems, hardware, and software.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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30Sep

IT Technician

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Candidate Key Performance Outputs

  • Provide technical support and troubleshooting for hardware and software issues.
  • Install, configure, and maintain computer systems, networks, and peripherals.
  • Monitor and maintain network performance, ensuring minimal downtime.
  • Assist with managing and upgrading company hardware and software.
  • Provide training and support to staff on IT systems and applications.
  • Perform routine system backups and data recovery procedures.
  • Ensure adherence to security protocols and conduct regular system checks.

 

Candidate Requirements/Experience

  • Grade 12
  • Proven experience as an IT Technician or in a similar role.
  • Strong knowledge of computer systems, networks, and troubleshooting techniques.
  • Proficiency in Microsoft Office Suite, operating systems (Windows, and macOS), and hardware.
  • Ability to diagnose and resolve technical issues efficiently.
  • Excellent communication and problem-solving skills.
  • Relevant IT certifications (e.g., CompTIA, and Microsoft Certified IT Professional) are a plus.
  • Ability to work independently and as part of a team.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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20Aug

Desktop Support Technician

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Candidate Key Performance Outputs

Install, configure, and maintain desktop computers, peripherals, and software.
Independently analyse, communicate, and solve technical problems.
Work with minimal supervision, using initiative and judgment.
Resolve incidents efficiently and work with vendors on technical issues.
Ensure seamless interconnectivity of desktop computers with diverse systems.
Collaborate with procurement to purchase hardware and software.

 

Candidate Requirements/Experience

Internation MCSE, MCSI, or MCITP qualifications.
Grade 12 or equivalent.
MS Certification.
3 years of IT experience.
Experience with MacOS support.
Proficiency in Microsoft Office 365 and troubleshooting hardware/software issues.
Experience with anti-virus, printers, and routers.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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05Aug

ITC/ Network Technician

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Candidate Key Performance Outputs

  • Perform first-line troubleshooting of LAN/WAN connectivity issues.
  • Patch, assess, and maintain network cabling, switches, and wireless APs.
  • Monitor network health and firewall status directly on FortiGate devices.
  • Escalate advanced routing, VPN, or policy issues to Senior Engineers.
  • Assist with network documentation, asset management, and audits.
  • Support basic VLAN, DHCP, DNS, and NAT configuration tasks.

 

Candidate Requirements/Experience

  • CompTIA Network+ (or equivalent foundational certificate).
  • 1 to 3 years of hands-on networking experience.
  • Familiarity with FortiGate GUI/CLI for basic firewall and interface configuration.
  • Understanding TCP/IP, subnets, routing, and switching basics.
  • Strong grasp of the OSI model and ability to apply it in troubleshooting scenarios.
  • Ability to trace and resolve physical and logical connectivity issues.
  • Strong troubleshooting and communication skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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05Aug

IT/ Systems Support Technician

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Candidate Key Performance Outputs

  • Setup, configuration and troubleshooting of desktop/notebook hardware and software
  • Supporting standard end user applications
  • Supporting printers and print services
  • Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
  • Cloud Service Support
  • Ability to perform basic repairs on laptops, desktops and some peripherals

 

Candidate Requirements/Experience

  • Matric
  • 3 years working experience
  • A+ or equivalent technical qualification
  • N+ or equivalent technical qualification
  • MCSE, or similar

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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15Jun

Network Engineer – ITC

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Job Duties/Responsibilities will include:

  • To design and manage Network performance within  the company
  • To manage and mitigate ICT risks within the company
  • To ensure continuous process and system improvement within ICT Network environment
  • To update and maintain Support Procedures within the Network environment
  • To manage stakeholder relations and client service within ICT

 

Candidate Requirements/ Experience:

  • Network routing and switching technologies
  • Networking security principles
  • VoIP networking principles
  • IPsec networking technologies
  • Network security products (e.g. Cisco ASA, Palo Alto etc.)
  • Data Cabling standards
  • Network Standards
  • Network configuration
  • An ability to work with a diverse range of stakeholders
  • An ability to work independently

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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