Helpdesk Support

Candidate Key Performance Outputs

• Provide technical support to customers, field engineers, and technicians
• Diagnose, troubleshoot, and resolve hardware and software issues Install, configure, and maintain Windows systems, networks, and VOIP systems
• Manage and maintain firewalls, cloud & on-site backups, and camera systems
• Document solutions, errors, and IT procedures to improve efficiency
• Prioritize and resolve support requests while delivering exceptional customer service
• Maintain and update IT documentation to aid future troubleshooting
• Assist with automation projects and digital transformation initiatives

Candidate Requirements/Experience

• 3-5 years of IT support experience (on-site & remote)
• Relevant IT certifications (A+, N+, Security+ preferred)
• Strong knowledge of Microsoft 365 products
• Experience in a service/help desk environment

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.