Call Centre Support Agent

Candidate Key Performance Outputs

Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, and offering assistance.
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

Candidate Requirements/Experience

Grade 12.
Webchat/ Webtracker experience
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience.
Strong problem-solving skills and the ability to think quickly and logically.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours
Team player with strong interpersonal skills.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.