Candidate Key Performance Outputs
- Ensure all customer stock queries are dealt with and resolved.
- Maintain effective external communication with customers when they require feedback.
- Assist customer with any enquiries and refer customers to the appropriate departments where applicable.
- Adhere to the customer turnover per hour rate as per company benchmark.
- Manage refund and return transactions.
- Ensure that back shopping and returned goods are handled correctly.
- Verify and review deliveries and invoices for total accuracy.
- Manage and control high risk stock
- Prepare the run reconciliation on a daily basis.
- Prepare, order and receive the branch change requirements to ensure cashiers have enough change to ensure the best customer service levels.
Candidate Requirements/Experience
- Grade 12 / Matric
- Basic computer skills (Word, Excel and Outlook). SAP.
- Retail experience
If you have not been responded to within 21 days of the closing date please accept that your application was not successful.
