13Feb

Service Technician: ITC

Candidate Key Performance Outputs

Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
Conduct initial testing and adjustments to optimize performance and ensure safe operation.
Carry out repairs and replace faulty components to restore full functionality.
Provide on-site and remote technical support to clients, addressing immediate operational concerns.
Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
Establish strong relationships with clients by delivering excellent service and clear communication.
Train client personnel on equipment operation, maintenance best practices, and safety protocols.
Respond to service calls promptly and manage customer expectations effectively.
Maintain detailed records of maintenance and service activities, parts used, and time spent on each service call.
Provide comprehensive service reports, detailing issues encountered, work completed, and recommendations for future actions.

 

Candidate Requirements/Experience

Diploma or A+ and N+ IT qualifications or similar qualifications.
2+ years of experience in field service dealing with IT software and hardware support.
Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

25Jan

Junior Helpdesk Technician

Candidate Key Performance Outputs

  • Provide service and customer support remotely
  • Diagnose errors or technical problems and determine proper solutions
  • Offering technical assistance on configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
  • Training computer users.

 

Candidate Requirements/Experience

  • Grade 12
  • IT Qualification
  • Possess one years or more experience working in information technology environment
  • Strong ability to work without direct supervision, applying independent judgment in analyzing and resolving customers’ problems
  • Strong knowledge and understanding of basic networking concepts, computer systems, hardware, and software.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

25Jan

IT Cyber Security Specialist

Job Duties/Responsibilities will include:

  • Identifying potential cyber security risks for new products, services and operations and identify controls to minimise, mitigate or remove those privacy and security risks
  • Implementation of the identified controls to ensure they are built into the product
  • Providing assurance that privacy and security controls have been implemented before the product goes “live”
  • Assessing security and privacy risks arising from changes to existing live products that impact the processing of personal data
  • Ensuring security and privacy risks are addressed when decommissioning these products
  • Driving  the delivery of Cyber Security strategy and maturity improvement or risk reduction initiatives into the business unit(s) to which you will be assigned
  • Provide technology security assurance, guidance and support to high profile projects
  • Ensure security is embedded in IT System and Network Infrastructure
  • Defining, implementing, and efficiently maintaining technology security controls and requirements
  • Ensure timely delivery of technology security assurance and support for projects, products and services
  • Ensure compliance with Legal and Regulatory requirements
  • Support Technology Security awareness programs and educational efforts within the business unit to which you are asssigned
  • Provide accurate and timely reporting of technology security risks identified during secure by design assessments, project engagement and propose remediation and mitigation options in line with policy and good practice
  • Fulfil key customers’ obligations and stakeholders’ expectation
  • Ensure financial efficiency in Tech Security Solutions
  • Ensure compliance with the applicable legislative and regulatory interpretation and corporate risk appetite;
  • Engage with the stakeholders on compliance to control effectiveness and deficiencies in the design and operating effectiveness of information security controls, design and recommend opportunities for continuous improvement;
  • Manage and conduct formal information security risk analyses, reviews, tests, audits and/or self-assessments;
  • Design appropriate remedial actions for identified risks, drive remediation of findings and management of risks and exemptions;
  • Assist to compile a report of information security risks in an appropriate way for different audiences;
  • Develop, manage and maintain an information security incident management capability;
  • Collaborate with various key stakeholders, and provide information security advice to stakeholders

 

Candidate Requirements/ Experience:

  • 3 year Technical Diploma/Degree in Information Security, Computer Science or Engineering
  • An industry certification. The CISSP is strongly preferred, however CCSP, OSCP, CISM, CISA or other relevant certifications will be considered.  Security/IT Architecture qualifications such as SABSA, TOGAF etc and relevant security architecture experience will be an added advantage
  • Minimum of 3-5 years of experience in Cyber Security role
  • Knowledge of common information technology management / compliance frameworks such as ISO/IEC 27001, NIST CSF, ISF, PCI DSS, OWASP, SANS etc.
  • A deep understanding of Technology Security risks and mitigating solutions
  • A diverse security background with knowledge and experience in three or more of the Security Domains including: Security Assessment and Testing; Software Development Security; Security Governance and Risk Management; Security Architecture and Engineering; Communication and Network Security; Identity and Access Management; Security Operations; Asset Security. 
  • Specialist experience in Either DevSecOps, Application Security, Security Architecture or Offensive Security will be an added advantage.
  • Knowledge of operating systems such as Windows and Linux and how to secure them
  • Knowledge of and/ or experience  in creating and managing DevSecOps pipelines practicing CSA, SAST, DAST, and Security as Code will be an added advantage
  • Be well-versed in at least one of the programming languages like Java, PHP, Python, Ruby, and Perl so as to collaborate competently with software engineering teams within the organization to identify and implement opportunities for improvement and automation in the CI/CD pipeline.
  • Knowledge of Cloud and container technologies such as AWS/GCP/Azure, Docker, Kubernetes, and how to implement developer tools such as GitHub and Dependency management will be an added advantage.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

19Jan

Helpdesk Support

Candidate Key Performance Outputs

  • Provide technical support to customers, field engineers, and technicians
  • Diagnose, troubleshoot, and resolve hardware and software issues Install, configure, and maintain Windows systems, networks, and VOIP systems
  • Manage and maintain firewalls, cloud & on-site backups, and camera systems
  • Document solutions, errors, and IT procedures to improve efficiency
  • Prioritize and resolve support requests while delivering exceptional customer service
  • Maintain and update IT documentation to aid future troubleshooting
  • Assist with automation projects and digital transformation initiatives

 

Candidate Requirements/Experience

  • 3-5 years of IT support experience (on-site & remote)
  • Relevant IT certifications (A+, N+, Security+ preferred)
  • Strong knowledge of Microsoft 365 products
  • Experience in a service/help desk environment

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

12Jan

IT Support Technician

Candidate Key Performance Outputs
Assist with the trouble shooting and implementation of Software and hardware
Diagnose and provide support on end user issues, including repairing, servicing, examining, installing, training, and troubleshooting computer hardware, printers, and other peripherals.
Provide support to help end users access network resources from work and home.
Work with staff to coordinate routine hardware maintenance, upgrades of software.
Installation and setup of server operating systems
Installing and setting up of VPN clients
Installation of Office 365, pastel and Endpoint antivirus
Liaise with third-party support and PC equipment vendors support teams

 

Candidate Requirements/Experience

Excellent diagnostic and problem-solving skills
Proven experience as IT Technician or relevant position
Excellent communication ability
Organizational and time-management skills
In depth understanding of diverse computer systems and networks
A+ and N+ Certification, required

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

02Jan

IT Helpdesk Support Consultant

Candidate Key Performance Outputs

  • Responding to user inquiries via phone, email or chat
  • Troubleshooting, setting up new user accounts and management of passwords
  • Knowledge of various software systems/programs
  • General It software and hardware support

 

Candidate Requirements/Experience

  • Grade 12
  • 2- 5 Years relevant experiences – Software Support
  • IT Qualification 
  • Excellent Communication skills
  • Deadline Driven

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

22Dec

ITC Service Technician

Candidate Key Performance Outputs

Install and commission new equipment and systems, ensuring that they meet manufacturer and client specifications.
Conduct initial testing and adjustments to optimize performance and ensure safe operation.
Carry out repairs and replace faulty components to restore full functionality.
Provide on-site and remote technical support to clients, addressing immediate operational concerns.
Troubleshoot system malfunctions, offering solutions to improve equipment efficiency and reduce downtime.
Establish strong relationships with clients by delivering excellent service and clear communication.
Train client personnel on equipment operation, maintenance best practices, and safety protocols.
Respond to service calls promptly and manage customer expectations effectively.
Maintain detailed records of maintenance and service activities, parts used, and time spent on each service call.
Provide comprehensive service reports, detailing issues encountered, work completed, and recommendations for future actions.

 

Candidate Requirements/Experience

Diploma or A+ and N+ IT qualifications or similar qualifications.
2+ years of experience in field service dealing with IT software and hardware support.
Strong communication and customer service skills, time management, and the ability to work independently under minimal supervision.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

23Oct

Desktop Support Technician

Candidate Key Performance Outputs

Install, configure, and maintain desktop computers, peripherals, and software.
Independently analyse, communicate, and solve technical problems.
Work with minimal supervision, using initiative and judgment.
Resolve incidents efficiently and work with vendors on technical issues.
Ensure seamless interconnectivity of desktop computers with diverse systems.
Collaborate with procurement to purchase hardware and software.

 

Candidate Requirements/Experience

Internation MCSE, MCSI, or MCITP qualifications.
Grade 12 or equivalent.
MS Certification.
3 years of IT experience.
Experience with MacOS support.
Proficiency in Microsoft Office 365 and troubleshooting hardware/software issues.
Experience with anti-virus, printers, and routers.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

29Sep

IT/ Systems Support Technician

Candidate Key Performance Outputs

  • Setup, configuration and troubleshooting of desktop/notebook hardware and software
  • Supporting standard end user applications
  • Supporting printers and print services
  • Working knowledge of network services (i.e. DNS, SMTP, DHCP, etc.)
  • Cloud Service Support
  • Ability to perform basic repairs on laptops, desktops and some peripherals

 

Candidate Requirements/Experience

  • Matric
  • 3 years working experience
  • A+ or equivalent technical qualification
  • N+ or equivalent technical qualification
  • MCSE, or similar

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

29Sep

IT Systems Support

Candidate Key Performance Outputs

  • IT Administration: Manage software licenses, IT assets, GSuite, Slack, VOIP phones, Twilio, and system performance reporting.
  • Salesforce Administration: Assign and manage licenses, user configurations, and system troubleshooting.
  • Desktop and Hardware Support: Install, configure, and maintain software/hardware, manage IT support tickets, and oversee compliance.
  • Network Administration: Maintain internal networks, internet connectivity, access management, and supplier relationships.
  • QMS Compliance: Ensure adherence to IT-related security and quality management processes.

 

Candidate Requirements/Experience

  • Matric A+, N+, or equivalent technical qualification MCSE or similar certification
  • 1 to 3 years in IT support, covering:
  • Hardware and software troubleshooting (Windows, Mac OS, Office 365)
  • Network services (DNS, SMTP, DHCP)
  • Cloud service support
  • Printer Troubleshooting
  • Remote desktop support

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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