Customer Service/ Call Centre

Candidate Key Performance Outputs

• Contact potential customers through outbound calls to offer our range of Cell phone contracts.
• Meet or exceed monthly sales targets and contribute to the overall success of the sales team.
• Maintain accurate records of customer interactions and sales activities using our CRM software.
• Provide exceptional customer service by building rapport, understanding client needs, and offering tailored solutions.

Candidate Requirements/Experience

• Grade 12
• Post Matric Qualification
• Results-oriented mindset with a track record of meeting and exceeding sales targets.
• Ability to work in a fast-paced call centre environment.
• Proficiency in using CRM software and basic computer skills.
• Strong interpersonal skills and a customer-centric approach.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

Candidate Key Performance Outputs

• Answer incoming calls courteously within SLA
• Manage all cases professionally and efficiently within the correct time frames
• Provide personalized customer service by responding to the needs of the client
• Ensure that all calls are captured on the relevant system
• Identify and escalate issues to supervisor
• Call avoidance from other call Centre agents
• Must be able to work shifts and overtime when required

Candidate Requirements/Experience

• Grade 12
• 2years working experience
• Verbal and written communication skills
• Phone skills
• Listening skills
• People skills Customer focus
• Attention to detail
• Pressure Tolerance
• Customer Service

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

Candidate Key Performance Outputs

• Contact inbound leads.
• Meet and exceed steep targets in a high-performance environment.
• Stay on top of his/her game by having expert knowledge of all products and services.
• Share information such as brochures, links to application forms and any other information a client may request without giving advice.
• Work efficiently and with urgency.
• Maintain accurate records of all customer interactions and follow-ups.
• Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
• Collaborate with internal teams to improve the sales process and customer experience.
• Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
• Responsible for driving client satisfaction.

Candidate Requirements/Experience

• Matric certificate
• Accredited to give medical aid advice (e.g., FAIS & RE certification) will be an advantage.
• Proven call center experience in financial services.
• Strong track record of meeting and exceeding call center targets.
• Exceptional communication skills.
• Proficiency in Microsoft Office packages (Word, Excel, PowerPoint, Outlook and MS Teams)

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

Candidate Key Performance Outputs

• Facilitate day-to-day administrative request received from the external call centre.
• Communicate information to external call centres or external clients in a professional and timely manner.
• Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
• Facilitate and schedule debit order deductions and changes
• Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
• Provide voice recordings and feedback to complaints department where complaints are being lodged.
• Distribute non-payments and provisional lapse data to call centres on a monthly basis.
• Provide quotations as well as policy information on clients as per requests received.
• Resolve department day to day issues with clients, colleagues and 3rd parties.
• Keeping record of all voices on New business as well as administrative changes are being placed on the Secure FTP.
• Writing and collating input regarding administrative requests, problem areas, progress,production and quality feedback.
• Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
• Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

Candidate Requirements/Experience

• Grade 12
• 1-2 Years relevant experience
• Call Centre background will be an added advantage.

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.