26Nov

Call Centre Support Officer

Candidate Key Performance Outputs

• Contact inbound leads.
• Meet and exceed steep targets in a high-performance environment.
• Stay on top of his/her game by having expert knowledge of all products and services.
• Share information such as brochures, links to application forms and any other information a client may request without giving advice.
• Work efficiently and with urgency.
• Maintain accurate records of all customer interactions and follow-ups.
• Stay up to date with medical aid industry trends and regulatory requirements to ensure compliance such as requirements set out in the POPI act.
• Collaborate with internal teams to improve the sales process and customer experience.
• Take ownership of clients by passionately advocating the client requirement, whilst keeping sight of the need to improve efficiency.
• Responsible for driving client satisfaction.

Candidate Requirements/Experience

  • Matric certificate
  • Accredited to give medical aid advice (e.g., FAIS & RE certification) will be an advantage.
  • Proven call center experience in financial services.
  • Strong track record of meeting and exceeding call center targets.
  • Exceptional communication skills.
  • Proficiency in Microsoft Office packages (Word, Excel, PowerPoint, Outlook and MS Teams)

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

13Nov

Call Centre Agent (Inbound )

Candidate Key Performance Outputs

  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections
  • Work towards reaching target

 

Candidate Requirements/Experience

  • Matric
  • 2 years’ experience within banking / financial services customer care / inbound call centre
  • BCOM – Banking / Finance / Accounting / Auditing / Investments / Economics
  • Clear credit record
  • Clear criminal record
  • Basic and incentive

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

04Nov

Sales Agent

Candidate Key Performance Outputs

•    Management of calls in a professional and efficient manner 
•    Conduct follow-ups on calls where necessary 
•    Convince the client to make the sale  
•    Explanation of credit life insurance principles 
•    Handling all information on basis of trust 
•    Dealing with clients and processes in line with company procedures 
•    Optimal use of the “Call Centre” computer system 
•    Completion of the appropriate forms 
•    Ensure confidentiality of database information 
 

Candidate Requirements/Experience

•    Grade 12 / Matric  
•    RE5 qualification (Advantageous) 
•    FAIS qualifications (Advantageous)  
•    Computer literacy:  MS Word, Excel, Outlook, SharePoint – and ability to learn new system quickly 
•    Excellent communication skills
•    Minimum of 1-year experience working in a call centre environment (sales experience advantageous) 

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

04Nov

Call Center Agent

Candidate Key Performance Outputs

  • Book appointments for specialists with leads who have expressed interest in our services.
  • Follow up with clients to confirm appointments and provide necessary information.
  • Maintain a positive customer experience through effective communication.
  • Handle inbound and outbound calls professionally.
  • Achieve targets and earn performance-based incentives.

 

Candidate Requirements/Experience

  • Matric
  • Post Matric Qualification
  • Excellent verbal communication and phone etiquette.
  • Experience in handling inbound and outbound calls.
  • Ability to work with client lists and manage booking processes.
  • Goal-oriented and motivated to meet and exceed targets.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

16Oct

Call Centre Admin Clerk

Candidate Key Performance Outputs

  • Facilitate day-to-day administrative request received from the external call centre.
  • Communicate information to external call centres or external clients in a professional and timely manner.
  • Perform all administrative duties, including the finalisation and actioning of requests such as additions, increases, reinstatements.
  • Facilitate and schedule debit order deductions and changes
  • Facilitate and checking that changes and corrections are done correctly on request from the call centre where other departments are involved.
  • Provide voice recordings and feedback to complaints department where complaints are being lodged.
  • Distribute non-payments and provisional lapse data to call centres on a monthly basis.
  • Provide quotations as well as policy information on clients as per requests received.
  • Contribute to collaboration meetings with external call centres and report to the manager on the status per call centre in collaboration with Quality assurance clerk.
  • Assist with ad hoc duties related to lead generation where an specific call centre are receiving leads.

 

Candidate Requirements/Experience

  • Grade 12
  • 1-2 Years relevant experience (Long term insurance experience will be an advantage)
  • Call Centre background will be an added advantage.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

16Oct

Customer Support Officer

Candidate Key Performance Outputs

  • Answer and direct incoming calls within three rings.
  • Accurately relay messages and ensure smooth communication.
  • Record and process customer claims, ensuring proper documentation.
  • Investigate claims with internal teams to validate and finalize.
  • Communicate claim status updates to customers.
  • Maintain up-to-date asset registers and conduct periodic audits.
  • Manage consignment stock and maintain accurate records.

 

Candidate Requirements/Experience

  • National Senior Certificate (Matric) is required.
  • Additional certification in Microsoft Office (Excel) is advantageous.
  • Minimum 3 years of administrative experience, with exposure to: Customer support, Switchboard operations
  • Strong administrative and organizational skills.
  • Attention to detail and accuracy in all tasks.
  • Clear communication skills, both verbal and written.
  • Excellent interpersonal skills and customer service orientation.
  • Ability to problem-solve and handle inquiries efficiently.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

13Oct

Customer Services Agent

Candidate Key Performance Outputs

  • Identify and understand customer needs to consistently provide a high quality service.
  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
  • Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
  • Provide accurate information on products and services to clients to ensure consistency across the organisation. \
  • Operate customer related information systems to maintain and secure records.

 

Candidate Requirements/Experience

  • Minimum requirement Grade 12
  • Minimum of 6-12 months Call Centre experience
  • Computer literacy
  • Proficient in MS Word, Email and good typing speed
  • Neutral accent with excellent verbal and written English communication skills Competencies:
  • Customer orientation
  • Results Driven

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

27Jul

Remote Customers Support Agent

Candidate Key Performance Outputs
Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
Maintain a high level of professionalism and customer service etiquette in all interactions.
Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
Meet or exceed performance targets, including response time, customer satisfaction scores, and chat volume goals.
Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
Collaborate with team members and other departments to ensure consistent and effective customer support.

 

Candidate Requirements/Experience

Grade 12.
Post Matric Qualification
Excellent written communication skills with a strong command of grammar and spelling.
Previous customer service or chat support experience.
Strong problem-solving skills and the ability to think quickly and logically.
Ability to multitask effectively and handle multiple chat conversations simultaneously.
Empathy, patience, and a customer-focused attitude.
Willingness to work flexible hours
Team player with strong interpersonal skills.

 

If you have not been responded to within 21 days of the closing date please accept that your application was not successful.

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